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COVID-19 Information

Update 3/26/20

Synergy FCU remains open

Synergy FCU is an essential business so we are open for business during our normal hours. Our branches are diligently practicing social distancing, so please use the Virtual Branch, whenever possible, to conduct your banking transactions. If you don't know how to use some of the products or services, call us and we'll walk you through them.

A few helpful links

The next few weeks could be difficult for people, financially. Here are some helpful links - where you can tell us your concerns, ask questions, or learn about some helpful services available to members.

Update 3/23/20

Branches are still open for business. We highly encourage you to use the Virtual Branch and practice social distancing.

Houston and Texas City branches are open to Valero employees at the refiniery, but closed to family members until further notice.

Update: 3/19/20

Branches are still open for business. We highly encourage you to use the Virtual Branch and practice social distancing.

Texas City branch is open to Valero employees at the refiniery, but closed to family members until further notice.

Original post: 3/16/20

Our Members and Employees Are Our Top Concern

As Synergy FCU members continue to feel the impact of the coronavirus (COVID-19), we want to express our condolences to anyone affected by the disease, either with an illness or a financial and economic impact.

Synergy FCU has a Disaster Recovery Plan for maintaining operations under a wide variety of circumstances, including technology outages, natural disasters, and terrorist attacks. As a company, we have developed the ability to maintain operations utilizing approved alternative locations and devices. We are well-positioned to make changes to the ways we provide service to our members, should that become necessary. 

Your Credit Union Experience

Credit Union hours have not changed. If you call or visit us, you may notice:

  • Extra measures being taken to clean and sanitize surfaces
  • Sanitizing wipes or hand pumps in the branch.  Please feel free to use them but leave them in place for other members
  • Slightly longer hold times, if more members begin to call rather than come to a branch

Be Proactive

In addition to the safety tips to prevent illness offered by the CDC, we suggest the following financial preparedness tips:

  • Enroll in online banking to gain access to your accounts from home, 24/7.
  • Get a debit card for your account.  You will be able to pay for purchases online or at stores and get cash from the ATM without the need to come into a branch.
  • Download the Synergy FCU app. You can deposit checks using the remote check deposit feature.
  • Sign up for direct deposit if your employer offers it.
  • Use Online Banking to make loan payments.
  • Use Online Banking to transfer funds.
  • Utilize your computer or mobile device to apply for loans or new accounts.

These simple tips will help you be prepared to access your account and your funds, even if you need to stay close to home. 

Let Us Know What You Need

If the spread of coronavirus affects you financially – we are here to help.  We know that life happens and when it does, we just need you to get in contact with us so that we can help you figure out a plan.  If we don’t hear from you, we can’t work with you, so make sure you keep us informed. 

We’ll Keep You Updated

In the event that we need to make any changes to our lobby service, we will keep you posted through email and our website. We appreciate your patience and understanding as we do what’s best for all of our partners. 

Beware Of Scams

Unfortunately, there are always some individuals who try to take advantage of people’s fears and vulnerabilities. Be on the lookout for sites that ask for personal information in exchange for medical advice, sites that sell products with false claims, and sites that pose as charities. The Federal Trade Commission (FTC) has some great tips to steer clear of them.

Your Funds Are Safe

We would like to remind you that your deposits at Synergy FCU are safe. Synergy FCU is well-capitalized and financially strong. Further, your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and back by the full faith of the United States Government. Additionally, funds at Synergy FCU are also insured by Excess Share Insurance for another $250,000. Read the March 19, 2020 NCUA Press Release.

Thank you for your support of and your membership in Synergy Federal Credit Union.  We will face this challenge well-prepared and as a community that looks out for each other, because that’s what partners are for.

If you have any further questions, please email us at info@synergyfcu.org or (210) 750-8333.