We are aware of a recent issue with Remote Deposit Capture (RDC) for Consumer Mobile Apps on Apple's iOS 16. When attempting to deposit a check, at the point where the user is prompted to take a photo of the front of the check, the app displays a message "Rotate your device to continue your deposit."
If the user attempts to rotate to the left (where the text would show right-side up), the message will continue to display. If the user rotates their device to the right (where the text shows upside-down), the camera function opens and the user can continue with their deposit. Please note that this issue only applies to users running iOS 16.
Our team is currently working on a fix for this issue.
Work-around? Yes. Please rotate your device to the right in order to complete the RDC image capture.