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Credit Card FAQ

FREQUENTLY ASKED QUESTIONS

How do I set my PIN? You will not receive a PIN in the mail. You can select your unique PIN by calling the number on the activation label, (855) 553-0910, and choosing the PIN option.

What is EMV? EMV stands for Europay, MasterCard®, Visa®. EMV chip technology is becoming the global standard for credit card and debit card payments. This smart chip technology features credit cards with embedded microprocessor chips that store and protect cardholder data. This standard has many names worldwide and may also be referred to as "chip and signature."

Will all merchants be able to accept my EMV (chip) credit card? Yes. Your card will be accepted at all merchant locations.

I have other users on my Synergy FCU Family credit card, will we receive separate cards? Yes. As a security feature, all cards being issued will have a unique number and will arrive separately. However, you will continue to receive only one bill, regardless of the number of cards on the account.

Where do I mail my payments? If you pay this bill through online bill payment or physical mail, the mailing address to P.O. Box 2711, Omaha, NE 68103-2711.

Can I enroll in E-statements? Yes.

How do I make online payments? Your credit card information can be accessed through Online Banking. You can track your activity and make payments.

Can I earn rewards with my credit card? If you have the Platinum Rewards credit card, you can enroll in UChoose Rewards.

Did you know?

We have Free ATMs

There are over 30,000 free ATMs across the United States.