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Routing # 314092128

Employment Opportunities

Current Openings

Loan Processor

Pay: $18 / hour
Location: on-site San Antonio HQ, 1 Valero Way, San Antonio, TX 78249
Job: Full Time

POSITION PURPOSE: Responsible for coding, processing, and verification of consumer loan applications. Processes miscellaneous paperwork pertaining to applications. Maintains files and answers and directs telephone calls.  Provides professional service to members.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  1. Assumes responsibility for providing effective secretarial and clerical support for all phases of loan processing activities and promotions.
    1. Processes all Consumer applications and credit card applications from members to assure their completeness for submission to Loan Officers for formal action.  To include the process of payoff quotes, loan payoffs, release of collateral and NADA quotes, including any other documentation/information deemed necessary to determine the loan decision. Maintain contact with members throughout the loan process. May approve loans within established policies and limits.
    2. Process and monitor Life/Disability and Unemployment claims. Process and monitor GAP and secured insurance claims as needed, as well as cancellations. Monitor SWBC secured insurance policies.
    3. Handle issues and monitor any requests from members via Processor email as necessary.
    4. Process Denial letters and advise member of Actions.  
    5. Opens and closes Credit card accounts, processes Travel notifications. May process auditing, scanning loan documents, insurance confirmations.
    6. Opens and distributes loan department incoming mail/faxes daily.  Notary services.
    7. Receives and screens telephone calls.  Answers routine questions or directs them to appropriate personnel.  Records and relays messages.
    8. Completes loan-processing duties in accordance with established policies, procedures, and regulations.
  2. Assumes responsibility for establishing and maintaining effective and professional business relationships with members and external contacts.
    1. ​Resolves (or refers) requests and problems promptly and courteously.  Answers member questions pertaining to promotions, loans, balances, and payoffs.  Assists walk-ins.
    2. Keeps members properly informed of Credit Union products and services.
    3. Maintains and conveys the Credit Union’s professional reputation.
  3. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and management.
    1. ​Completes assigned paperwork as directed.  Completes records and reports promptly and accurately including credit card reports.
    2. Supports and assists area personnel as needed.
    3. Maintains departmental files.
    4. Attends and participates in meetings as required.
    5. Keeps management informed of area activities and of any significant problems.
    6. Acts as notary for the credit union.
  4. Assumes responsibility for related duties as required or assigned.
    1. ​Performs miscellaneous clerical and secretarial functions as needed.
    2. Ensures that work area is clean, secure, and well maintained.
    3. Replaces area personnel as needed.
    4. Actively and professionally cross-sells Credit Union services.

QUALIFICATIONS

  • Education/Certification: High School graduate or equivalent.  Remain knowledgeable of any changes in processing and funding guidelines.  Annual training for the Bank Secrecy Act, OFAC, CIP, AML and TIL policies.  
  • Required Knowledge: Understanding of Consumer Loan products and services.  Knowledge of loan processing functions and related financial requirements and procedures.
  • Experience Required:  One to two years of experience, preferably in Consumer lending.
  • Skills/Abilities:
    • Good verbal and written communication skills.  Bilingual/Spanish preferred but not required.
    • Data entry, able to operate calculator, word processor, and related computer applications.
    • Well organized. 

Real Estate Clerk

Pay: $16-$18 / hour
Location: on-site San Antonio HQ
Job: Full Time

POSITION PURPOSE: Responsibility includes assisting Real Estate Manager and Real Estate processor with daily clerical duties such as directed by the Real Estate Manager within the lending policies of the credit union.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  1. Assumes responsibility for providing effective secretarial and clerical support for all phases of RE loan processing activities and modifications.
    1. Assist RE dept. with mail distribution, inquiries, payoff requests. Responsible for directing to appropriate personnel and/or answering Real Estate group email and phone line. 
    2. Responsible for SWBC Mtg loans: Funding wire request, create file, input tracking information, follow up for recorded documents
    3. Audits RE loans and SWBC Mtg loans to ensure all recorded documents have been received. Construct folder in order as requested. Follow up with attorneys, title companies, and county clerk’s office or any missing documents
    4. Scan all Real Estate and SWBC Mtg documents to disc
    5. Responsible to ensure Real Estate Manager has all qualified HMDA loans for LAR file.
    6. Process all Release of Liens and process of closing out file
    7. Maintains flood insurance log to ensure Synergy FCU has current policies in place.
    8. Handles Mortgage and Deposit verifications.
    9. Attends and/or completes required training courses.
  2. Assumes responsibility for establishing and maintaining effective and professional business relationships with members and external contacts.
    1. Resolves (or refers) requests and problems promptly and courteously. 
    2. Keeps members properly informed of Credit Union products and services.
    3. Maintains and conveys the Credit Union’s professional reputation.
  3. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and management.
    1. Completes assigned paperwork as directed.  Completes records promptly and accurately.
    2. Supports and assists area personnel as needed.
    3. Maintains departmental files.
    4. Attends and participates in meetings as required.
    5. Keeps management informed of area activities and of any significant problems.
  4. Assumes responsibility for related duties as required or assigned.
    1. Performs miscellaneous clerical and secretarial functions.
    2. Ensures that work area is clean, secure, and well maintained.
    3. Replaces area personnel as needed.

QUALIFICATIONS

  • Education/Certification: High school graduate or equivalent.  
  • Required Knowledge: Knowledge of Real Estate processing functions and related requirements and procedures.
  • Experience Required:  One to two years of experience in a financial institution, preferably in the Real Estate department.
  • Skills/Abilities:
    • Good verbal and written communication skills.  Bilingual/Spanish preferred but not required.
    • Data entry, able to operate calculator, word processor, and related computer applications.
    • Well organized. 
  • Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
  • Mathematics Ability: Ability to perform basic math skills and use decimals to compute ratios and percent
  • Language Ability:
    • Ability to write complex sentences, using proper punctuation, adjectives, and adverbs. 
    • Ability to communicate in complex sentences; using normal word order with present and past tenses; and good vocabulary.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

  • Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
  • Average Hearing: Able to hear average or normal conversations and receive ordinary information.
  • Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
  • Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.
  • Physical Strength: Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally.  (Almost all office jobs.)

Please submit a resume and the employment applications by:

Employment Application

Synergy FCU is an equal opportunity employer that does not discriminate based on age, race, ethnicity, national origin, religion, gender, sexual orientation, disability, medical history, and other non-merit characteristics.